FAQs

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Is your jewelry made of 100% solid Sterling silver?
Yes! All of our jewelry is made of genuine 925 Sterling Silver. Not plated, bonded, or other cheap/fake imitations. We are an A+ Better Business Bureau accredited business.

Are your gemstones all real?
Yes! We use only genuine gemstones in all of our jewelry, including high quality Turquoise, Lapis, Spiny Oyster, and others. Visit our Gemstone Chart page to learn more about the stones we use. Also visit our Understanding Turquoise page for an informative article about the different types of turquoise on the market today. We are members of the Gemological Institute of America (GIA).
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What is your return policy?
MONEY-BACK GUARANTEE.  
If you are not completely satisfied for ANY reason, return the item(s) within 15 days for a full refund (less shipping charges, if any).  To initiate a return, please follow the simple steps on our RETURNS page or call us at 1-888-727-4877 for a quick & easy return authorization number. 

Where is your jewelry made?
Our jewelry is made in the Philippines and meets very high quality standards, including those of major retailers. Due to the nature of semiprecious stones and handcrafted jewelry, variations in colors/shades and minor imperfections are normal. All items are labeled Made in Philippines.

How can I know my RING SIZE?
Download and print this handy Ring Size Guide.

How is jewelry packaged?
Each item comes in a clear plastic bag along with a gift pouch. Earrings are also carded.

How may I contact you?

We would love to hear from you!  Please call or email us:
Tel: 1-888-727-4877 or 1-505-888-1805
Email: info@turquoisenetwork.com
Hours: Mon-Fri 9am-4pm Pacific Time / 12pm-7pm Eastern Time
Address: 5815 Menual Blvd NE, Albuquerque, NM 87110 USA

Do you have a print catalog that you could mail to me?
Sorry, we do not publish a print catalog because our inventory is constantly changing.  However, you are always welcome to call us to place your order by phone.

Do you ship internationally?
We ship to addresses within the United States, Canada, Australia, New Zealand, and the United Kingdom at this time.