Is your jewelry made of 100% solid Sterling Silver?
Yes! Our jewelry is made of genuine 925 Sterling Silver. Not plated, bonded, overlay, or other cheap/fake imitations. We are an A+ Better Business Bureau accredited business.
Are your gemstones all real?
Yes! We use only genuine gemstones in our jewelry, including high quality Turquoise, Lapis, Spiny Oyster, and others. Visit our Gemstone Chart page to learn more about the stones we use. Also visit our Understanding Turquoise page for an informative article about the different types of turquoise on the market today.
What is your return policy?
MONEY-BACK GUARANTEE. If you are not completely satisfied for ANY reason, return the item(s) within 15 days for a full refund (less shipping charges, if any). To initiate a return, please follow the simple steps on our RETURNS page.
When will I receive my order?
We're fast! Most orders ship on the same or next business day. Standard free shipping is by U.S. First-Class Mail (4-9 days delivery time). During large sales and special promotions, please allow an extra day or two for your order to ship.
Where is your jewelry made?
Our jewelry is made in the Philippines and meets very high quality standards. Our chains are from Italy. Our geode/crystal items are from Brazil.
How can I check the status of my order?
Please visit our Order Lookup page.
How can I know my RING SIZE?
Download and print this handy Ring Size Guide.
How may I contact you?
Tel: 1-888-727-4877 or 1-505-888-1805
Email: info@turquoisenetwork.com
Hours: Mon-Fri 10am-4pm Pacific Time / 1pm-7pm Eastern Time
Address: 5815 Menual Blvd NE, Albuquerque, NM 87110 USA
Do you have a print catalog that you could mail to me?
Sorry, we do not publish a print catalog because our inventory is constantly changing.
