Shipping & Handling Fee:
FREE (orders over $50)
$5 (orders under $50)
$7 3-4 Day Priority Mail
$20 1-3 Day Express Mail
Shipping Time: We're fast! Most orders ship within 1 or 2 business days directly from our Albuquerque office. Standard free shipping is by First-Class Mail (4-9 days delivery time). During large sales and special promotions, please allow an extra day or two for your order to ship.
International Buyers: International orders are shipped by International Priority service (10 - 14 day delivery time). Cost: $38. Buyer is responsible for all customs duties, VAT, brokerage fees, etc.
SATISFACTION GUARANTEED
Returns accepted for refund within 15 days--NO QUESTIONS ASKED.
Warranty: All items carry a 30-day warranty against defects or stone loss.
PLEASE NOTE: We do not refund original shipping charges (if any).
RETURN INSTRUCTIONS
Include a copy of the receipt and mail back item(s) within the return time period to:
TQ Network
5815 Menaul Blvd NE
Albuquerque, NM 87110 USA
If purchase is within the stated times above, include a note as follows:
• If refund is being requested, please include a note "REFUND".
• If exchange for different ring size is being requested, please include a note "EXCHANGE FOR SIZE ____". We will do our best to make the exchange. In the event desired ring size is not available (out of stock), a refund will be issued.
• If replacement of defective item is being requested, please include a note "REPLACE DEFECTIVE ITEM".
IMPORTANT:
1) We do not provide return labels. We recommend that you mail back items via First Class Mail (will cost about $3.50 postage).
2) Items returned outside the allowed time period will NOT be processed, and may be disposed of due to the prohibitive costs of handling and shipping.
3) Returns are processed within 5 days upon receipt of your package.
